Common Questions

Everything you need to know before you get started

What are the dimensions of this device?

The Trackzia device is very compact in size with dimensions of 4.5cm X 5.1cm .

How much is the battery backup?

The device comes with a battery of 840Mah which lasts for about 3 days. It ca easily be recharged with the help of a micro USB charger.

Will the device break if it falls down?

The device is made with strong ABS material which is very sturdy and does not break easily. It is designed keeping in mind that the device will be used by children and pets.

Can the settings be changed from time to time?

Yes. You can completely personalize as per your needs. Check out the different features like Geo fencing and timed location and explore more on the app

Does the device require internet connection?

The device works on GPS hence does not require any internet connection. However, your phone has to be connected to the internet in order to run the app. Incase your phone does not have internet connectivity at that time, you will keep getting SMS alerts which you can set up.

How should I Install the app? What functions does the app have?

Installing and using the app is very simple. Your device comes with s special QR code for you to download the app and install it. Once you have logged in, you can personalize your parameters. For more information, please read the instruction Manuel. You can also download the manual here (Link to download the pdf)

Will I get a notification if the device is low on battery?

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What does geo fencing mean?

Geo fencing means putting up a virtual fence or a boundary so that you can get an alert if the carrier of the device gets out of your prescribed radius distance.

What if someone tries to take the device away from my kid or dig? Do I get a notification?

Yes. If the device is removed or is accessed or charged by anyone else, you will get a notification on your app and receive alert via SMS.

Does the device come with a warranty?

Yes. The device comes with a 1 year manufacturing warranty.